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Mdose services

Our services

 

GUARANTEES

1 – Certified work processes:

MDOSE places great importance in the compliance with their certified work processes. It is the condition and the guarantee of a maximum level of satisfaction.

2 – The guarantee of working with professionals :

MDOSE guarantees professional handling of your orders and requests. Our advisors and sales staff are available at all times to answer your questions and support you from the order to delivery. If necessary, you may contact the sales team on (+33) 01 45 10 77 90

3 – Internet Compliance with the law relative internet confidentiality and liberty.

MDOSE makes the commitment to its clients, subscribers and visitors to fully comply with the provisions of the direct marketing Code of Ethics regarding the protection of personal data.

4 – Warranty :

Our warranty varies from one product to another. Our customer service will be able to provide you with all details.

If a product on your order is momentarily unavailable, our customer service will inform you and, if you wish, may suggest a substitute product.

Should you have any questions, please contact us:

  • By e-mail: info(at)mdose.fr
  • By telephone: 01 45 10 77 90 Monday to Thursday from 9h00 to 17h30 and Friday from 9h00 to 16h00.

KNOW-HOW

With over 50 years of experience, MDOSE provides a team of professionals to support you through all the steps of your project.

  • The analysis and personalised definition of your needs, carried out by a sales team experienced in your trade.
  • The preparation of a clear, precise price offer.
  • The execution, if necessary, of drawings or 3D sketches.
  • The compliance with delivery dates
  • The installation of your equipment on site, if needed.

This process requires a high degree of professionalism and rigor, because every detail counts. Choosing the MDOSE solution is opting for the serenity and the professionalism of a company with a proven track record.

ORDERS

Ordering : Nothing could be easier ! 4 quick, easy ways are available :

  • Via our web site
  • By fax : quick and easy by faxing your order to (+33) 1 45 10 15 95
  • By mail : to 10, Route de Brie Comte Robert 94520 Perigny sur Yerres,
  • BY email: info(at)mdose.fr.

Orders are handled immediately on reception.

You can follow the status of your order at all times by calling us on (+33) 01 45 10 77 90.

PAYMENT

MDOSE offers several different payment methods adapted to your situation :

New clients (first order) :

By cheque, bank transfer or credit card upon order.

Returning clients :

By cheque, bank transfer at 30 days, or credit card via out web site.

All prices are indicated in Euros excluding VAT and guarantees except force majeure resulting in exceptional variations in the price of raw materials. Our advisors are available on (+33) 01 45 10 77 90.

DELIVERY

Enhanced reliability!

Every order is officially acknowledged with a delivery date. You can therefore anticipate the receipt of goods. MDOSE offers a large choice for your deliveries :

Delivery in Mainland France :

Md guarantees compliance with the delivery date indicated on the order acknowledgement.

Export delivery :

Our export department organises the delivery of your order, anywhere in the world. Contact our Sales team for a prompt and personalised response.

Collection of goods :

You have the possibility of collecting your orders Monday to Thursday, 9h00 to 16h 45; Friday 9h00 to 15h00 from our normal address: 10, Route de brie Comte Robert, 94520 Périgny sur Yerres. For further information, please contact our team on (33) 01 45 10 15 20.

Delivery costs :

For Mainland France, transport costs are calculated when the order is placed via our web site. They are calculated in increments, taking into account the amount and type of order. You just need to select Mainland France from the list of countries.

For the French overseas departments and other countries, the calculation is a little more complicated and will be done after the order is placed. You will place the order and the order acknowledgment will indicate the delivery costs.

* Allow for longer delivery times for voluminous orders and those on palettes.

EXPORT

MDOSE your partner wherever you are!

We deliver to anywhere in the world. Our Export department is there to respond to your needs.

You order can be delivered to your preferred transporter – just indicate the details on your purchase order.

You can follow your order from collection from our warehouse to its final destination.

Our teams are available to answer your questions.

CONFIDENTIALITY

Confidentiality clause

MDOSE guarantees total security of the data you enter on our web site. The data collected remains strictly confidential and will not be used for any other purpose than the one they were collected for.

In accordance with article 34 of the Law n° 78-17 of 6 January 1978 relative to information technology and civil liberties, you have the right of access, modification, rectification or deletion of your personal data. You can exercise that right by writing to MDOSE, 10 route de Brie Comte Robert 94520 Périgny sur Yerres. MDOSE is registered with the CNIL (Commission Nationale de l'Informatique et des Libertés).

Please contact us in the case of doubt over confidentiality and the use of your data.